Warranty - Terms & Conditions
Southern Shutter Company carefully packages all shipments to minimize damages in transit, but occasionally some damage may occur. We suggest the following procedures:
Please contact us right away at (800) 344-8590 if there is damage so we can address any issues immediately.
Manufacturer Defects: Southern Shutter Company warrants its Western red Cedar shutters against any manufacturer defect in construction for the life of the shutter. Other wood species are warranted for 90 days. Warranty covers the raw shutter; it does not cover any cost incurred in the finishing or hanging of the shutter.
Finishing:Factory painted finishes are warranted for a period of three years from the date of purchase against peeling or flaking. Note: Some fading or loss of sheen is considered normal wear and is not covered under this warranty.
Purchaser Responsibility:For warranty to be valid, the purchaser must request a return authorization for the defective goods. Once the product is return and the manufacturer has inspected and confirmed that the problem is manufacturer defect, the customer will be given replacement shutters. No credits will be issued. Warranties are non-transferable. Proof of purchase is required.